One inbox for every conversation
Consolidate WhatsApp, Instagram, email, and 50+ messaging channels into a single collaborative workspace. Never miss a message, never duplicate a reply.
No credit card required · 14-day free trial
Every channel, one powerful interface
Stop switching between tabs and apps. Starlor brings every customer conversation from every platform into a single, elegant inbox your entire team can access.
- WhatsApp, Instagram and live chat in one view
- Unified contact profile with full conversation history across channels
- Channel-specific message formatting preserved automatically
- Rich media support: images, documents, voice notes, and location sharing
Collaborate behind the scenes
Internal notes, @mentions, and collision detection keep your team aligned without the customer ever knowing.
- Private internal notes visible only to team members
- @mention teammates for instant input on complex queries
- Real-time collision detection prevents duplicate replies
- Typing indicators show when a colleague is already responding
Respond faster with saved replies and templates
Pre-built message templates and keyboard shortcuts help your team respond in seconds, not minutes.
- Library of reusable message templates with dynamic variables
- Slash command shortcuts for instant template insertion
- Multi-language template support for global teams
- Template analytics to track which replies perform best
The numbers speak for themselves
Teams using Starlor Shared Inbox see dramatic improvements across every metric.
Up and running in minutes
Setting up your shared team inbox takes three simple steps.
Connect your channels
Link WhatsApp, Instagram and other platforms with one-click integrations. No coding required.
Invite your team
Add team members, set role-based permissions, and configure auto-assignment rules to distribute conversations evenly.
Start collaborating
Respond to customers together with internal notes, quick replies, and real-time collision detection keeping everyone in sync.
Built for teams that move fast
From startups to enterprises, teams across industries rely on Starlor to manage conversations at scale.
Customer Support Teams
Handle high-volume support tickets across channels with smart routing, SLA tracking, and canned responses that keep resolution times low.
Sales Teams
Capture and qualify leads from WhatsApp and Instagram DMs. Track every interaction, assign leads to reps, and close deals faster with conversation context.
Multi-Location Businesses
Manage conversations across multiple store locations with location-based routing, separate team views, and centralized reporting.
Frequently asked questions
Starlor supports 50+ messaging channels including WhatsApp Business API, Instagram DMs, Facebook Messenger, live chat, SMS, and more. You can connect unlimited channels on any paid plan, and all conversations appear in a single unified view.
Yes, but Starlor prevents duplicate replies with real-time collision detection. When a teammate is typing a response, other agents see a live indicator. Internal notes and @mentions allow seamless collaboration behind the scenes without confusing the customer.
You can configure assignment rules based on round-robin distribution, agent workload, skills, departments, or custom logic. New conversations are automatically routed to the right team member, and you can set fallback rules for when agents are offline or at capacity.
Starlor offers unlimited team members on Business and Enterprise plans. Each team member gets role-based permissions so you can control who can view, reply, assign, or manage conversations. Admins have full access to team analytics and configuration.
Absolutely. The built-in analytics dashboard tracks first response time, resolution time, agent workload, customer satisfaction scores, and more. Export reports or set up automated daily and weekly summaries delivered to your inbox.