Data-driven decisions, real-time results
Unlock actionable insights with real-time dashboards, team performance analytics, campaign ROI tracking, and customer journey visualization. Make every decision backed by data.
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Real-time dashboards that update as you watch
Monitor your entire operation from a single, customizable dashboard. See conversations, team activity, campaign performance, and customer sentiment updating in real time.
- Live conversation volume, response times, and resolution rates
- Drag-and-drop widgets to build your perfect dashboard layout
- Multiple dashboards for different teams, roles, and objectives
- TV mode for office displays with auto-refreshing metrics
Real-time Dashboard
Measure what matters for your team
Track individual agent performance, identify bottlenecks, and optimize workload distribution with detailed team analytics.
- Per-agent metrics: response time, resolution time, CSAT scores
- Workload heatmaps showing peak hours and busiest channels
- SLA compliance tracking with automatic alerts
- Leaderboards and gamification to motivate your team
Team Performance
March 2026| Agent | Conversations | Avg Response | CSAT | Status |
|---|---|---|---|---|
| Sarah M. | 342 | 18s | 97% |
🟢 Online |
| Raj K. | 298 | 24s | 95% |
🟢 Online |
| Lisa W. | 276 | 31s | 93% |
🟡 Away |
| James D. | 251 | 22s | 96% |
🟢 Online |
| Maria G. | 198 | 28s | 91% |
🔴 Offline |
Know the ROI of every campaign
Track the full funnel from message delivery to conversion. Attribute revenue to specific campaigns, channels, and messages to optimize your marketing spend.
- End-to-end campaign tracking from send to conversion
- Revenue attribution by channel, campaign, and message
- Cost-per-conversation and cost-per-conversion metrics
- Comparative analysis across campaigns and time periods
Campaign Performance
Mar 1-18, 2026| Campaign | Sent | Delivered | Read | Clicked | Revenue | |
|---|---|---|---|---|---|---|
| Summer Sale | 12,450 | 97.8% | 80.1% | 24.3% | $8,420 | |
| Cart Recovery | 3,280 | 98.2% | 85.4% | 32.1% | $6,890 | |
| Welcome Flow | 5,120 | 99.1% | 92.3% | 41.2% | $3,410 |
Visualize the complete customer journey
Map every touchpoint from first contact to loyal customer. Understand how customers move through your funnel and identify drop-off points to optimize conversion.
- Visual journey maps showing every customer interaction
- Funnel analysis with conversion rates between each stage
- Cross-channel attribution to understand the full picture
- Cohort analysis to track retention and lifetime value trends
Customer Journey Map
Analytics built for scale
From startup metrics to enterprise-grade reporting, Starlor analytics grows with your business.
From data to decisions in seconds
Getting actionable insights from your data is simple.
Data flows automatically
Every conversation, campaign, and customer interaction is automatically tracked and indexed. No manual tagging or data entry required.
Build your dashboards
Choose from pre-built report templates or create custom dashboards with drag-and-drop widgets for the metrics that matter most to you.
Act on insights
Receive automated alerts, scheduled reports, and AI-powered recommendations that help you optimize performance continuously.
Insights for every team
From marketing to the C-suite, Starlor analytics empowers everyone with the data they need.
Marketing Teams
Track campaign performance, measure channel ROI, and optimize messaging strategies with detailed engagement and conversion analytics.
Sales Managers
Monitor pipeline velocity, agent performance, and lead conversion rates. Identify top performers and replicate their strategies across the team.
Customer Success
Track CSAT scores, NPS trends, and resolution quality. Identify at-risk accounts and proactively address issues before they escalate.
Executive Reporting
Get high-level KPIs, trend analysis, and automated weekly summaries delivered to your inbox. Make strategic decisions backed by real-time data.
Frequently asked questions
Starlor offers 15+ report types including conversation analytics, team performance, campaign ROI, customer journey, channel comparison, response time trends, CSAT analysis, funnel conversion, cohort retention, and more. Each report is fully customizable with date ranges, filters, and grouping options.
Yes. The dashboard builder lets you drag and drop widgets to create custom layouts for any team or use case. Choose from charts, graphs, tables, KPI cards, and more. Save multiple dashboards and share them with team members or stakeholders.
Data retention depends on your plan. Starter plans include 6 months of historical data, Business plans include 2 years, and Enterprise plans offer unlimited data retention. All plans include the ability to export data at any time.
Absolutely. Export any report as CSV or PDF with one click. You can also schedule automated report deliveries daily, weekly, or monthly to any email address. Enterprise plans include API access to pull analytics data into your own BI tools.
Yes. Starlor integrates with Google Analytics, Google Data Studio, Mixpanel, and other BI platforms. You can also use our REST API and webhooks to push analytics data to any custom reporting system or data warehouse.